We offer free standard shipping on Australian orders over $65. Express options are available at checkout.
International shipping available, we love shipping to our international customers and use express postage wherever possible.
Faulty Items
If your item arrives with a fault, please contact us immediately at info@willowbayaustralia.com. We'll arrange a repair or replacement for you.
Change of Mind Returns
Changed your mind? We're happy to offer a refund or exchange on full-price items if:
- You email us at info@willowbayaustralia.com within 14 days of your purchase date
- The item is unused and in its original condition, with tags attached
Return shipping is at your own cost, and we recommend using a trackable postage method.
Sale Items
All sale items are final — we don't offer returns or exchanges on sale items, unless the item is faulty.
How to Return an Item
Simply email info@willowbayaustralia.com with your order number and a short note about your return or fault, and we'll take it from there.
Please note: we only replace items if they are deemed defective or damaged due to a manufacturing fault. General wear and tear is not considered a manufacturing fault. Any concerns outside our warranty period will not be accepted.