At Willow Bay, our customers are our number one priority. We take pride in our service standards and welcome any questions, feedback or concerns. We're always ready to help!
RETURNS & REFUND POLICY
Faulty Items
If your item arrives with a fault, please contact us immediately at info@willowbayaustralia.com. We'll arrange a repair or replacement for you.
Change of Mind Returns
Changed your mind? We're happy to offer a refund or exchange on full-price items if:
- You email us at info@willowbayaustralia.com within 14 days of your purchase date
- The item is unused and in its original condition, with tags attached
Return shipping is at your own cost, and we recommend using a trackable postage method.
Sale Items
All sale items are final — we don't offer returns or exchanges on sale items, unless the item is faulty.
How to Return an Item
Simply email info@willowbayaustralia.com with your order number and a short note about your return or fault, and we'll take it from there.
Warranty
We offer a 6 month manufacturer warranty on all our bags.
Please note: we only replace items if they are deemed defective or damaged due to a manufacturing fault. General wear and tear is not considered a manufacturing fault. Any concerns outside our warranty period will not be accepted.
Contact: info@willowbayaustralia.com
Return address:
PO Box 24, Glenside, SA, 5065.
Please include a note with your full name and order number and email us your tracking number for reference.
Please note all Art Gallery Collection of bags are final sale.